Store Policies
Order Failed to Deliver?
If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed by the customer, it’ll be returned to the default return address & sent back to the facility that sent them out. When that happens, you’ll get an email from us that your order arrived back at our facility. We’ll then hold on the order for 28 days at no cost. Re-delivery will be paid for by the customer.
Order Returns
At Float On, we don’t offer returns and exchanges. Refunds are only offered to customers that receive the wrong items or damaged items. For more info, see the policies below
Damaged and Mislabeled Items
At Float On, we pride ourselves on unparalleled product quality. All our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement.
To help us resolve this for you quickly, please email us at floatonrecords@gmail.com within a week with a description, quality photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Size / Colour Exchanges
Our return policy doesn’t cover products ordered in the wrong size or colour. Because of that, we won’t be able to issue you a refund for the order. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.